About the role

SaaS Solutions Configurator/Integrator ensuring performance and stability of critical payment platform. Collaborating with teams to optimize operations and maintain service reliability.

Responsibilities

Coordinate the resolution of application incidents by identifying root causes (RCA) and ensuring follow-up on fixes and escalations during critical incidents in coordination with internal teams and the SaaS vendor;
Track incidents, vulnerabilities and requests with vendors; coordinate communications during major events while applying SLAs and remediation plans;
Monitor service availability, performance and stability using monitoring and logging tools; define and track SLI/SLO metrics and adopt SRE best practices;
Analyze functional and operational impacts based on a solid understanding of payment flows (authorization, clearing, account and limit management);
Maintain documentation (runbooks, procedures), automate repetitive tasks and optimize support and operations processes.

Bachelor's degree in Computer Science, Information Systems or equivalent;
3 to 7 years in application support, IT operations or production;
Experience in the banking sector or with credit card systems;
Experience with incident management tools such as Jira, ServiceNow or equivalent;
Experience with log analysis platforms such as Splunk or similar;
Experience with monitoring and observability tools;
Knowledge of the credit card ecosystem and lifecycle;
Understanding of real-time and batch processing flows;
Excellent analytical and problem-solving skills with a proactive approach focused on continuous improvement;
Strong communication skills at both technical and business levels, ensuring effective coordination among stakeholders, including vendors;
Leadership in critical incident situations;
Experience in a SaaS environment.

Balance that works for you: Work-life balance helps us stay at our best. With flexible work options and our Unlimited Vacation Plan, you can rest and recharge when you need it most.
Support for your well-being: Our benefits are designed with optimal health and wellness in mind. You’ll have access to 24/7 virtual healthcare, as well as an extensive wellness portal that provides tools and resources to support your physical, mental, emotional and financial well-being.
Continuous growth and learning: Through partnerships with world-renowned education leaders, we provide access to thousands of top-rated online courses and certifications. With exclusive leadership programs and a tuition reimbursement program for external training, we set you up to achieve your ambitions.
Ownership with opportunity: Through our Employee Share Purchase Plan with matched contributions, you become a shareholder, directly benefiting from our collective achievements.
Equal employment opportunity: Alithya is committed to providing an inclusive workplace through the implementation of an equal employment opportunity program. We encourage women, Indigenous peoples, visible and ethnic minorities, and persons with disabilities to apply.
An inclusive path to success: Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations, we welcome you to contact us.