Regulatory publishing consultant supporting eCTD systems and regulatory technology for Parexel’s global clinical research services. Troubleshooting, validating, and advising clients on submission platforms.
About the role
- Compliance director leading American Express Bank of Canada’s AML/ATF, complaints, and regulatory relations programs. Overseeing regulatory risk, governance, examinations, and Compliance teams in Toronto.
Responsibilities
- Provide strategic leadership and oversight for Amex Bank of Canada’s AML/ATF, Sanctions, Anti-Corruption Compliance, Complaints Management, and Regulatory Relations functions
- Lead development, implementation, enhancement, and oversight of AML/ATF compliance frameworks, policies, procedures, controls, risk assessments, monitoring, and training programs
- Identify and communicate emerging regulatory risks, industry developments, and evolving regulatory expectations
- Report program effectiveness, issues, trends, and remediation efforts to Senior Management, governance committees, stakeholders, and regulators
- Lead and oversee complaints intake, management, escalation, investigation, resolution, reporting, trend analysis, root-cause analysis, and continuous improvement
- Lead regulatory relations activities and coordinate regulatory engagements, examinations, inquiries, supervisory requests, communications, responses, reports, presentations, and submissions
- Advise business and control partners on regulatory matters and support regulatory change implementation and remediation
- Lead, develop, mentor, and manage Compliance professionals across AML, complaints management, and regulatory relations
- Build partnerships with business leaders, operational teams, Legal, Risk, Audit, and global Compliance stakeholders
- Foster an inclusive, high-performance risk and compliance culture
Requirements
- 10–15+ years of experience in Compliance, AML, Legal, Risk Management, Audit, or related functions within a highly regulated environment, preferably within financial services
- Strong knowledge of Canadian regulatory requirements applicable to financial institutions, including AML/ATF regulatory frameworks and complaints management requirements
- Experience interacting with federal and provincial regulators; experience with U.S. banking regulators considered an asset
- Demonstrated experience leading AML/ATF compliance programs, complaints management functions, and/or regulatory engagement activities
- University degree in a related field or equivalent combination of education and business experience
- Professional certifications and/or postgraduate degrees (e.g., CAMS, JD, LL.M, MBA) are considered an asset
- Strong leadership and people management capabilities with experience leading teams and driving organizational change
- Excellent communication, relationship management, and stakeholder engagement skills, including experience presenting to Senior Management and regulators
- Strong analytical, strategic thinking, and problem-solving capabilities with the ability to manage multiple priorities in a fast-paced environment
- Proven ability to influence stakeholders, lead complex initiatives, and operate effectively across matrixed organizations
- Demonstrated ability to work independently, exercise sound judgment, meet deadlines, and adapt effectively to changing regulatory and business environments
- Employment eligibility to work with American Express is required; the company will not pursue visa sponsorship
Benefits
- Bonus incentives
- Equity (if applicable)
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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Regulatory publishing consultant supporting eCTD and regulatory systems for Parexel’s global clinical research solutions. Troubleshooting platforms, validating technology, and advising clients on regulatory submissions.
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