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AT
Global Servicing – Travel Consultant
Posted 6 days ago
About the role
- Remote corporate travel consultant arranging complex air, rail, road, and hotel bookings for Amex GBT business clients. Using Sabre and advising travelers across US, Canadian, UK, and Australian markets.
Responsibilities
- Advise and arrange travel for corporate business customers in the US, Canadian, UK, and Australian markets
- Analyze and research travel options and proactively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel of varying complexity, including air, road, rail, and accommodations
- Use Sabre as the Global Distribution System
- Ensure compliance with customer travel policies, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Prevent fraudulent callers from booking trips after hours by following security protocols
- Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels
Requirements
- A minimum of 2 years’ corporate travel experience
- A minimum of 2 years’ Native GDS Expertise in Sabre
- Excellent verbal and written communication skills
- Excellent customer service skills in a travel environment
- Strong time management and organizational skills, including multitasking and prioritizing workload
- Fares and ticketing knowledge, including RTW and complex fares
- Knowledge of products including car service, hotels, and rail
- Domestic and international destination/geographical knowledge
- Up-to-date knowledge of international travel notifications and guidelines according to government/client rulings
- Demonstrated understanding of the relevant customer base
- Ability to adapt communication style to the audience and communicate confidently and accurately
- Ability to lead the traveler or travel booker to desired outcomes
- Ability to adapt to change
- Ability to work across teams and departments
- Flexibility to work shifts between 6:00 a.m. and 11:30 p.m. EST, Monday through Sunday
Benefits
- Flexible benefits tailored to each country
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support the employee and immediate family
- Travel perks and weekly deals from major travel providers on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on the learning platform
- Leadership courses
- New job openings available to internal candidates first
- Global Inclusion Groups
- Reasonable accommodation for qualified individuals with disabilities
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Degree requirement
No Education Requirement
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