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About the role
- Remote Travel Consultant arranging complex corporate travel across air, road, rail, and accommodations for Amex GBT clients. Delivering proactive traveler service through Sabre GDS, phone, and email in a 24/7 operation.
Responsibilities
- Advise and arrange travel for corporate business customers, both individuals and groups
- Conduct analysis and research on travel options
- Proactively anticipate traveler needs and sell additional services
- Arrange and book domestic and international business travel for air, road, rail, and accommodations
- Ensure compliance with customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels
- Work within a 24/7 Traveler Care operation, including afternoon shifts and weekends as needed
Requirements
- Knowledge of GDS, including Sabre, required
- Native GDS expertise (Sabre)
- Keen international travel knowledge
- Phone and email servicing experience
- Professional written and verbal communication
- Attention to detail
- Act with integrity and protect personal traveler information
- Strong understanding of the travel industry, including business travel, leisure travel, or airline reservations
- Resolve customer issues quickly and independently or with suppliers
- Teamwork and openness to feedback
- Flexibility to work afternoon shifts from 12–8pm and weekends
- Passion for excellence in client service, including proactive anticipation of needs
Benefits
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks and weekly deals on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on the learning platform
- Leadership courses
- New job openings available to internal candidates first
- Global INclusion Groups
- Reasonable accommodation for qualified individuals with disabilities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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