Remote VIP Travel Consultant arranging domestic and international corporate travel for Amex GBT clients. Booking air, rail, road, and accommodations while delivering high-touch service.
Responsibilities
Advise and arrange travel for corporate business customers, including individuals and groups, in the US
Analyze and research travel options and proactively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel of varying complexity for air, road, rail, and accommodations
Use a Global Distribution System (GDS)
Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Prevent fraudulent callers from booking trips after hours by following security protocols
Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels
Requirements
Native GDS expertise (Sabre, Apollo, Amadeus)
3+ years corporate travel experience
Experience with fares, ticketing, car, hotel, air, and rail for domestic and international travel
Excellent professional written and verbal communication
Attention to detail
Act with integrity and protect personal traveler information
Resolve customer issues quickly and independently or with suppliers
Teamwork and openness to feedback
Benefits
Great shift premiums for those who work alternative shifts
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources for employees and immediate family
Weekly deals from major travel providers on flights, hotels, cruises, and car rentals
Access to over 20,000 courses on the learning platform
Leadership courses
New job openings available to internal candidates first
Global Inclusion Groups
Reasonable accommodation for qualified individuals with disabilities
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