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About the role

  • Remote VIP Travel Consultant arranging domestic and international corporate travel for Amex GBT clients. Booking air, rail, road, and accommodations while delivering high-touch service.

Responsibilities

  • Advise and arrange travel for corporate business customers, including individuals and groups, in the US
  • Analyze and research travel options and proactively anticipate traveler needs to sell additional services
  • Arrange and book domestic and international business travel of varying complexity for air, road, rail, and accommodations
  • Use a Global Distribution System (GDS)
  • Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements
  • Use positive telephone service techniques and act on special customer requests
  • Prevent fraudulent callers from booking trips after hours by following security protocols
  • Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels

Requirements

  • Native GDS expertise (Sabre, Apollo, Amadeus)
  • 3+ years corporate travel experience
  • Experience with fares, ticketing, car, hotel, air, and rail for domestic and international travel
  • Excellent professional written and verbal communication
  • Attention to detail
  • Act with integrity and protect personal traveler information
  • Resolve customer issues quickly and independently or with suppliers
  • Teamwork and openness to feedback

Benefits

  • Great shift premiums for those who work alternative shifts
  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources for employees and immediate family
  • Weekly deals from major travel providers on flights, hotels, cruises, and car rentals
  • Access to over 20,000 courses on the learning platform
  • Leadership courses
  • New job openings available to internal candidates first
  • Global Inclusion Groups
  • Reasonable accommodation for qualified individuals with disabilities

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

$46,200 - $85,800 per year

Degree requirement

No Education Requirement

Tech skills

Apollo

Location requirements

RemoteUnited States

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