Senior Director leading application, privacy, device, and research security at 1Password. Building secure access solutions for over 180,000 businesses.
About the role
- Avaya Aura security remediation consultant securing enterprise voice environments for Canadian clients. Applying Service Packs, hardening systems, and documenting production changes.
Responsibilities
- Work and resolve NOC tickets for Avaya Aura voice environments
- Inventory in-scope Avaya Aura components and software versions
- Map components and versions to applicable Avaya Security Service Packs
- Track pending remediation items against Avaya security notices
- Apply and verify interim hardening, including restricting access to management interfaces
- Plan and schedule maintenance windows with client stakeholders
- Apply Avaya Security Service Packs and patches
- Validate each change with before-and-after evidence
- Document remediation results
- Prepare remediation closeout documentation
- Coordinate with client and delivery teams
Requirements
- 5+ years of hands-on Avaya Aura platform administration and support across Communication Manager, Application Enablement Services, and Device Services
- 3+ years of Red Hat Enterprise Linux (RHEL) administration and patch management
- Hands-on experience installing Avaya Security Service Packs or Super Patches on Aura appliances
- 5+ years of experience in enterprise unified communications or telecommunications
- Working knowledge of UC architecture, SIP, and H.323
- Strong change management discipline for production voice systems
- Clear written and verbal communication with clients
- Availability for scheduled shifts of 8:00 a.m. to 4:00 p.m. or 2:00 p.m. to 10:00 p.m. Eastern
- Availability for off-hours and weekend maintenance windows and at short notice when new Service Packs are released
- Dedicated workspace and reliable wired internet connection suitable for remote work
- Fluent in English, written and verbal
- Legally entitled to work in Canada without employer sponsorship
- Preferred: Avaya Aura Session Border Controller for Enterprise (SBCE) experience
- Preferred: Managed services provider (MSP) or multi-tenant patching environments experience
- Preferred: Security hardening, including CIS benchmarks, management-plane isolation, and least privilege
- Preferred: Bash or Python scripting for inventory and version checking
- Preferred: French language skills, written and verbal
- Preferred: Current Avaya Aura credentials (ACSS, ACIS, or ACDS), or Red Hat certification such as RHCSA
Benefits
- Fully remote work
- Six-month term position
- Opportunity to collaborate with a skilled technical team and engage with customers
- Technically challenging work focused on system reliability, modernization, and continuous improvement
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