Technical Representative supporting iLOQ’s sustainable digital locking and access management systems. Resolving customer cases and training sales teams, partners, and end users across North America.
About the role
- Family Services Representative selling pre-need funeral plans for Arbor Memorial in Peterborough. Building community relationships, generating leads, and guiding families through arrangements.
Responsibilities
- Work various lead sources and contact and visit client families to assess pre-arrangement needs
- Communicate the Company's Pre Need Funeral planning program
- Generate lead sources by following up on referrals, walk-ins, and mail drops
- Work with at-need families to promote the after-care program
- Present to community organizations and arrange and host seminars and mall shows
- Notify agencies and special groups about the pre-need funeral program and review all files
- Establish and organize programs and seminars at the funeral home with guest speakers and co-sponsors
- Ensure contracts are accurately completed, required signatures are obtained, copies are forwarded, and files are maintained
- Participate in funeral home and cemetery staff and management meetings
- Communicate regularly with funeral home and cemetery staff to exchange information on families served and new lead sources
- Perform other duties and special projects as required
Requirements
- Valid driver's license and vehicle
- Passion for customer care demonstrated through previous professional experience
- Strong discipline for working in a customer-centric service organization
- Experience in business development, sales, and customer success is an asset
- Willingness to demonstrate active community involvement
- Ability to establish a positive community profile for the cemetery and funeral home
- Highly focused on achieving and exceeding sales results
- Ability to ensure compliance with all federal and provincial regulatory requirements
- Ability to build strong partnerships with Cemetery Operations, Funeral, and Home Office Centres of Excellence
- Exemplifies Arbor's values of compassion, integrity, trust, teamwork, belonging, and excellence
- Willingness to work hard, learn, remain highly motivated, and demonstrate a strong desire to succeed
- Previous sales experience is not necessary
Benefits
- Outstanding paid training
- Company benefits
- Generous merit-based pay structure
- Structured bonus program
- Incentive-based contests for top performance
- Health and wellness resources for employees and their families
- Robust pension plan
- Competitive compensation package
- Culture of learning throughout the business
- Accessible and barrier-free employment practices
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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