Family Services Representative selling pre-need funeral plans for Arbor Memorial in Peterborough. Building community relationships, generating leads, and guiding families through arrangements.
Responsibilities
Work various lead sources and contact and visit client families to assess pre-arrangement needs
Communicate the Company's Pre Need Funeral planning program
Generate lead sources by following up on referrals, walk-ins, and mail drops
Work with at-need families to promote the after-care program
Present to community organizations and arrange and host seminars and mall shows
Notify agencies and special groups about the pre-need funeral program and review all files
Establish and organize programs and seminars at the funeral home with guest speakers and co-sponsors
Ensure contracts are accurately completed, required signatures are obtained, copies are forwarded, and files are maintained
Participate in funeral home and cemetery staff and management meetings
Communicate regularly with funeral home and cemetery staff to exchange information on families served and new lead sources
Perform other duties and special projects as required
Requirements
Valid driver's license and vehicle
Passion for customer care demonstrated through previous professional experience
Strong discipline for working in a customer-centric service organization
Experience in business development, sales, and customer success is an asset
Willingness to demonstrate active community involvement
Ability to establish a positive community profile for the cemetery and funeral home
Highly focused on achieving and exceeding sales results
Ability to ensure compliance with all federal and provincial regulatory requirements
Ability to build strong partnerships with Cemetery Operations, Funeral, and Home Office Centres of Excellence
Exemplifies Arbor's values of compassion, integrity, trust, teamwork, belonging, and excellence
Willingness to work hard, learn, remain highly motivated, and demonstrate a strong desire to succeed
Previous sales experience is not necessary
Benefits
Outstanding paid training
Company benefits
Generous merit-based pay structure
Structured bonus program
Incentive-based contests for top performance
Health and wellness resources for employees and their families
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