Bilingual member support specialist serving Assiniboine Credit Union members through personalized financial guidance and multiple communication channels. Promoting digital banking, resolving concerns, and supporting sustainable community - focused growth.
About the role
- Member Support Specialist I providing exceptional service through various channels at Assiniboine Credit Union. Engaging with members to offer personalized financial solutions and foster relationships.
Responsibilities
- Provide exceptional member service through multiple communication channels
- Engage with members to understand their financial needs
- Offer personalized solutions for long-term well-being
- Address inquiries and resolve concerns
- Identify opportunities to enhance financial confidence
- Foster strong member relationships
- Contribute to the organization's success
- Proactively develop, retain, and grow member relationships
- Champion a digital-first mindset
- Consistently apply best practices for member interactions
- Collaborate to support team success and achieve performance targets
- Recommend process improvements to enhance efficiency
Requirements
- Completion of a high school diploma plus a minimum 1 year to 3 years of demonstrated experience in a member-focused, goal-oriented environment, preferably within financial services
- Excellent customer/member service focused on understanding needs and providing support
- Strong verbal and written communication skills in both French and English; clear and professional
- Emotional intelligence to adapt style, show empathy, and manage interactions effectively
- Results-driven with ability to meet or exceed goals
- Strong problem-solving and critical thinking skills
- Works independently with strong self-management
- Efficient multitasking in fast-paced environments with attention to detail
- Proficient with computers and multiple software/communication tools
- Above-average typing speed and accuracy for efficient documentation
Benefits
- Health and dental benefits
- Bonuses
- Matched pension program
- Training programs
- Long-term career development opportunities
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