Client Service Associate scheduling nurses’ and home support workers’ visits for VON Canada, a nonprofit home and community care provider. Managing referrals, staffing adjustments, and client communications.
About the role
- SVP leading pharmaceutical client services, strategic marketing, and major account growth for Avalere Health. Managing senior client relationships, teams, forecasts, and integrated brand initiatives.
Responsibilities
- Provide strong, engaged leadership to the Client Services team
- Direct team members to meet organizational, team, and individual goals
- Establish brand priorities and contribute to team discussions and problem-solving
- Lead, motivate, and unify teams while ensuring a positive employee experience
- Develop team members through coaching, mentoring, performance management, and training
- Lead and strengthen a team of VP Account leaders
- Drive client and internal team initiatives
- Lead clients and internal teams toward unified strategic marketing plans and goals
- Build and nurture senior-level client relationships through regular communication and quarterly business reviews
- Triage and manage sensitive client discussions and escalation issues
- Own final decisions on agency recommendations and client relationship escalations
- Advise clients using deep pharmaceutical industry and marketing knowledge
- Contribute to annual brand planning, marketing planning, and budget development
- Provide strategic counsel and recommendations addressing client business problems
- Integrate insights, research, data analytics, and agency offerings into client recommendations
- Collaborate with Strategy, Engagement, Creative, Scientific, and Digital leaders
- Develop and update account forecasts monthly and quarterly
- Partner with Business Operations on staffing plans and client delivery
- Achieve annual revenue plans and pursue new assignments and organic growth
- Manage Client Services utilization targets
- Recruit account talent with Talent Acquisition and maintain a talent pipeline
- Contribute to annual business planning
- Represent the Avalere Health brand with clients and operate with integrity, empathy, and respect
Requirements
- 20 or more years of experience in marketing or marketing-related roles within the pharmaceutical industry
- Agency Account leadership experience required
- Experience leading books of business with yearly revenues of $25 million or more
- Experience leading teams of account management professionals at multiple levels, with teams of 10 people or more
- Experience in digital marketing and fully integrated marketing projects preferred
- Deep knowledge of the pharmaceutical industry
- Experience across marketing planning and budget development
- Experience working with brands through all lifecycle phases, including pre-launch, disease education, and launch
- Strong financial acumen, including revenue forecasting and margin management
- Strong business acumen and understanding of brand, engagement, and sales metrics
- Ability to lead senior client relationships and manage complex or sensitive escalations
- Ability to collaborate across Strategy, Engagement, Creative, Scientific, and Digital functions
Benefits
- 401K plan with an employer match contribution up to 4% (immediately vested)
- Life insurance
- Disability coverage
- Medical, dental, and vision plans
- Flexible working arrangements, including hybrid and remote work
- Option to work from anywhere across the globe two weeks each year
- 20 vacation days
- One personal well-being day
- 9 public holidays
- Gifted end-of-year holidays
- Early Summer Friday finish in June, July, and August
- Free counselling through the employee assistance program
- Personalized health support
- Enhanced maternity, paternity, family leave, and fertility policies
- On-demand training
- Professional development support
- Global mobility opportunities across the business
- Dedicated social opportunities and resources for homeworkers
- Employee Network Groups
- Fertility Friendly employer support
- Regular career conversations
- Opportunity for global, cross-capability career moves
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Degree requirement
No Education Requirement
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