Väderstad aftermarket support and training coordinator supporting agricultural dealers, customers, and employees. Planning product training, demonstrations, service support, and learning programs across North America.
About the role
- Bilingual customer service representative processing customer orders for Avantor’s life-science business. Resolving issues and coordinating with sales, suppliers, and customers in French and English.
Responsibilities
- Process customer purchase orders
- Resolve order-related issues and internal and external customer inquiries
- Cross-reference products and offer substitutes to increase revenue
- Expedite shipments and back orders
- Handle inbound customer calls and emails in French and English
- Own the customer request and experience from initiation to conclusion
- Process customer requests using multiple complex systems on dual monitors
- Handle returns and special requests
- Resolve product or service problems and follow up through resolution
- Interact proactively with outside sales representatives regarding pricing and customer concerns
- Provide high-quality service aligned with sales to enable sales growth
- Track performance metrics including schedule adherence, productivity, and quality
- Follow up with sales, suppliers, and customers on outstanding issues
- Identify solution opportunities and recommend process improvements
- Make decisions based on policies and past precedence, seeking guidance as necessary
- Perform other duties as assigned
Requirements
- High School diploma is required
- 1-3 years’ applicable experience in customer service type role is preferred
- Bilingual French/English verbal and written required
- Intermediate PC skills required
- Ability to work in multiple systems concurrently, utilizing multiple monitors
- SAP, C4C (SAP Cloud), or other CRM tool experience preferred
Benefits
- 100% remote work in Canada
- Learning experiences to support career growth and success
- Diverse, equitable and inclusive culture
- Equal employment opportunity
- Reasonable accommodation during the employment process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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