About the role

Clinical Advisor providing expert consultations on injury management for auto accident benefits at Aviva Canada. Support claims teams in recovery planning and best practice standards for enhanced customer outcomes.

Responsibilities

Assist front line claims staff in interpreting complex medical and functional information
Provide consultations on barriers to recovery, treatment appropriateness, and functional restoration strategies
Align functional impairments to recovery trajectories to achieve sustainable return to work and activities of daily living outcomes
Provide insight and training on catastrophic injury management and permanent impairment considerations
Knowledge transfer and delivery of training to support building medical acumen of Claims Adjusters
Lead special projects and initiatives to improve processes and/or quality of claims management
Identify when additional clinical expertise or medical opinions are warranted
Support litigation and dispute resolution strategy by providing expertise in injury, recovery, and disability issues
Collaborate with vendor managers and preferred treatment networks (PPN) to ensure customers receive evidence-based treatment consistently and in compliance with legislative requirements

Degree in Health Sciences, rehabilitation, disability management or related field
Strong preference for Occupational Therapy, Physiotherapy, Registered Nurse, or Kinesiologist
Regulated Healthcare Professional, registered and in good standing with their respective College (e.g., Alberta College of Occupational Therapists or equivalent)
5+ years of clinical practice in injury management, rehabilitation, case management, return to work or disability settings
Experience with complex or catastrophic injuries preferred, including chronic conditions and permanent disabilities
Preference for candidates with insurance, disability management, or injury claims experience
Certified Disability Management Professional designation
Knowledge of auto accident benefits, WCB, or disability systems
Strong clinical reasoning and ability to translate medical information into practical guidance
Advanced understanding of functional recovery, rehabilitation, and disability management principles
Strong documentation, organization, and digital proficiency in MS Office (Word, PowerPoint, Excel, etc.) and data management/analysis skills

Compelling rewards package including base compensation
Eligibility for annual bonus
Retirement savings
Share plan
Health benefits
Personal wellness and volunteer opportunities
Hybrid flexible work model
Outstanding career development opportunities
Support for professional development education
Competitive vacation package with the option to purchase 5 extra days off per year
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
Corporate wellness programs to support employees’ physical and mental health