M365 engineer designing secure Microsoft 365, identity, collaboration, and Windows endpoint solutions. Supporting Sun Life’s mission to help Clients achieve financial security and healthier lives.
About the role
- Mission Engineer building and deploying AI-powered workflows, integrations, and operational tools for Axon’s public safety agency customers. Driving onsite adoption, measurable mission outcomes, and reusable solutions across strategic accounts.
Responsibilities
- Own customer outcomes and the full lifecycle of Axon’s ecosystem within a strategic agency account
- Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes
- Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon’s platform
- Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments
- Iterate solutions onsite until adoption sticks and document reusable patterns
- Apply CJIS, evidence integrity, and privacy guardrails to every build
- Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services
- Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations
- Drive hands-on adoption and measure usage, workflow impact, and mission outcomes
- Assess workflows, identify friction, define success metrics, and establish baselines
- Build relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning
- Capture customer insights and field intelligence to influence Product and Engineering roadmaps
- Turn one-off builds into reusable playbooks and operational frameworks
- Identify expansion opportunities and partner with Sales on account strategy
- Maintain onsite presence approximately 3-4 days per week
- Support Sales-to-Post-Sales onboarding and handoff
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments
- Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments
- Ability to configure products, write integration logic, and deliver production-ready solutions
- Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems
- Strong communication with technical teams and senior stakeholders, including command staff in mission-critical environments
- Ability to take full ownership in ambiguous, fast-changing environments and navigate competing priorities across Product, Engineering, Sales, Support, and Services
- Ability to obtain and maintain CJIS compliance and adhere to security standards
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments preferred
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale preferred
Benefits
- Competitive salary
- 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, dental, and vision plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
- Snacks in offices
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