About the role

Senior Travel Consultant handling marine and crew travel requests for BCD Travel. Using Amadeus to manage rotations, disruptions, customer consultations, and operational support remotely.

Responsibilities

Handle incoming customer requests accurately and efficiently via phone, email, and other channels
Serve as the primary point of contact for business customers and provide active travel consultation
Provide travel details and up-sell related products
Use BCD Travel tools and systems to complete requests
Anticipate and assist with potential customer challenges
Respond promptly and provide undivided attention to customer requests
Review operational processes and commercial relationships and suggest improvements
Perform quality management, including error management
Assist in assigned projects related to operations
Meet individual and team goals
Provide day-to-day assistance to team members and direction on policies and procedures
Coach travel consultants when the team lead is absent

Proven experience in ERM, marine, offshore, or crew travel environments
Hands-on expertise managing crew movements, rotations, and disruption handling
Strong attention to detail and ability to perform accurately under pressure
Comfortable working in a fast-paced, 24/7 service environment
Ability to collaborate effectively within a global, multi-regional operations setup
Solid working knowledge of the travel industry, policies, procedures and processes
Advanced skills on GDS Amadeus
Strong verbal and written communication skills in English
Ability to handle multiple priorities simultaneously
Excellent professional customer service and problem resolution skills
Flexibility to work day, evening, overnight, weekend, and holiday shifts
Full-time availability
Role is listed for the United States and Canada