Lead Rental Technician maintaining and repairing Home Depot rental equipment across Ontario stores, shops, and customer job sites. Diagnosing mechanical, hydraulic, electrical, and trailer systems.
About the role
- Casino technician maintaining and repairing gaming equipment for British Columbia Lottery Corporation. Supporting player experience, incident resolution, and casino operations in Penticton and surrounding areas.
Responsibilities
- Maintain casino gaming equipment in casino facilities
- Complete projects to enhance player experience
- Perform repairs and maintenance to ensure the integrity of BCLC gaming equipment
- Resolve incidents contributing to sensitive player complaints with diplomacy and tact
- Complete assigned duties to support a high-performing casino environment
- Provide customer service and investigate incidents related to player complaints
- Execute project plans and move machines within the casino environment
- Collaborate on team projects and with internal and external stakeholders
- Keep gaming equipment in good working condition and operational
- Stay current with evolving technology across gaming equipment
- Assign work to others in larger facilities and operate independently in smaller locations
- Report to a Manager of Business Operations
- Travel occasionally to a secondary location within the region
Requirements
- Recognized technical degree or diploma in electronics or technology support
- 3 to 4 years previous technical (hardware) experience or a related background is preferred
- An equivalent combination of education and/or experience will be considered
- Previous customer service experience is preferred
- Ability to comprehend and apply internal control concepts, verifications and procedural review requirements
- Ability to compile and analyse information and make informed decisions
- Ability to work effectively as part of a team and individually
- Organizational skills and attention to detail
- Ability to handle sensitive matters with integrity, diplomacy, tact and confidentiality
- Excellent written and verbal communication skills
- Excellent problem solving, troubleshooting, and analytical thinking/innovation
- Strong computer skills – MS Office Suite
- Ability to work flexible hours and shift work
- Ability to work at multiple locations within a set region
- Ability to lift 25kg
- All candidates must be at least 19 years of age and legally eligible to work in Canada
Benefits
- Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
- Flexible working model supporting work-life integration
- 37.5 hour work week
- Professional development including education/certification sponsorship
- In-house leadership cohorts
- LinkedIn Learning
- Inclusive environment
- Accommodation support for interviews
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