Success Operations Analyst improving customer recovery, cross - sell, and AI - enabled call - center workflows. Thumbtack connects homeowners with local home - service businesses.
About the role
- Senior Business Advisor optimizing operations for Canadian SMEs at BDC, the bank dedicated to developing Canadian businesses. Delivering consulting mandates, operational efficiency solutions, project management, and business development support.
Responsibilities
- Lead and deliver standard and customized advisory mandates
- Provide solutions in operations assessments, plant layout optimization, and business process optimization
- Ensure high-quality client outcomes that support business growth
- Manage project scope, budget, timelines, and objectives
- Conduct quality assurance reviews of project work and deliverables
- Apply project management best practices
- Act as a recognized expert in operational efficiency
- Stay current on market trends, emerging technologies, and operational best practices
- Contribute to the development and continuous improvement of advisory solutions and tools
- Support sales through client needs assessments and customized proposals
- Work with Client Partners to transfer knowledge, deliver projects, and identify new business opportunities
- Participate in outreach and marketing initiatives to promote the practice’s offerings
Requirements
- Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field
- MBA or relevant professional designation considered an asset
- Minimum 10 years of consulting experience, ideally within a consulting firm
- Strong background in operational efficiency, operations optimization, Lean methodologies, and Six Sigma practices
- Experience in Supply Chain Management
- Experience in Operations Digitization and AI
- Experience in Robotics and Automation
- Experience with ERP, MES, MWS, and other operations management systems
- Deep expertise in operational excellence and business transformation
- Ability to develop pragmatic, results-oriented solutions for SMEs
- Strong strategic coaching and advisory capabilities
- Demonstrated success managing and delivering consulting engagements
- Excellent project management skills
- Strong communication, facilitation, and presentation abilities
- Proven relationship management and stakeholder engagement skills
- High emotional intelligence and collaborative mindset
- Strong client focus with a commitment to delivering measurable value
- Professional bilingualism in French and English, spoken and written
- Willingness to travel within the region
Benefits
- Flexible and competitive benefits
- Employee Savings and Investment Plan with BDC matching part of voluntary contributions
- Defined Benefit Pension Plan
- $750 wellness and health care spending account
- Paid vacation each year
- Five personal days
- Sick days as necessary
- Offices closed from December 25 to January 1
- Hybrid work model
- Opportunities for learning, training and development
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