Client Services Assistant supporting admissions, registration, and student records at Okanagan College. Providing client service and advising applicants across British Columbia campuses.
About the role
- BDC team lead guiding Client Support Coordinators across British Columbia. Overseeing regional operations, performance, events, and facilities while supporting Canadian entrepreneurs.
Responsibilities
- Recruit, onboard, and coach Client Support Coordinators to achieve high performance and career growth
- Monitor and manage team performance to ensure accountability, engagement, and achievement of business objectives
- Provide regular feedback, mentorship, and recognition
- Inspire and align the team with clear goals and shared purpose
- Create an inclusive environment and coach for development
- Remove obstacles, prioritize effectively, and leverage resources to deliver results
- Monitor and optimize workflows to improve efficiency and client satisfaction
- Partner with the Regional Director and Business Centre Managers to develop and implement operational objectives
- Support change management initiatives and maintain strong cross-functional relationships
- Oversee coordination of regional and area events
- Oversee and manage area premises maintenance and facilities-related activities
- Lead region-wide client support operations in British Columbia and ensure alignment with regional and national objectives
Requirements
- College diploma or bachelor’s degree in business administration (or equivalent)
- 5+ years of experience in client support, client-facing roles, or team leadership
- Strong collaboration and influencing skills across multiple stakeholders
- Proficiency in CLICS and other BDC applications
- Advanced MS Office and web skills
- Excellent interpersonal, verbal, and written communication abilities
- Valid driver’s license and access to a vehicle
- Previous experience in leading and managing remote teams considered an asset
Benefits
- Flexible and competitive benefits
- Employee Savings and Investment Plan with employer matching of part of voluntary contributions
- Defined Benefit Pension Plan
- $750 wellness and health care spending account
- Paid vacation each year
- Five personal days
- Sick days as necessary
- Offices closed from December 25 to January 1
- Hybrid work model
- Opportunities for learning, training and development
- Competitive compensation and benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Securities member/client services agent supporting Desjardins investment advisors and clients. Handling account inquiries, sales support, business development, and securities products.
Global Client Support Manager leading StoreForce’s retail workforce SaaS helpdesk. Managing global support teams, SLAs, analytics, escalations, and AI - enabled service improvements.
TD wealth management client service associate supporting Investment Advisors with client administration, reporting, compliance, and referrals. Hybrid role serving high - value investment clients.
Client Service Specialist managing group benefits administration portfolios for Manulife. Coordinating service delivery, incident resolution, and operational improvements across cross - functional teams.
Client Service Analyst II calculating and verifying defined - benefit pension benefits for TELUS Health’s global pension administration team. Reviewing complex cases, guiding junior analysts, and improving processing accuracy remotely across Canada.
Part - time Client Service Associate coordinating nursing and home - support visits for VON Canada. Managing referrals, schedules, staffing adjustments, and client communications.
Hybrid financial services agent supporting Desjardins clients and advisors. Handling service requests and promoting investment, financing, protection, and self - service solutions.
Desjardins financial services agent supporting Montréal clients with investments, financing, and protection. Handling member requests, self - service tools, advisor support, and sales opportunities.
Client Services Manager leading teams and strategic accounts for Fintel Connect, a full - service affiliate marketing solution for financial institutions. Driving client performance, renewals and growth.