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About the role
- Product Research Manager leading UX research at Benevity, whose technology helps companies and employees take social action. Shaping product roadmaps through evidence, AI workflows, and user insights.
Responsibilities
- Set the vision, standards, and operating rhythm for product research across Benevity
- Run product research as a strategic partner across the company
- Lead the research function and shape the growing team
- Bring evidence into executive decisions through steering committees and governance forums
- Participate in product planning and prioritization to shape the roadmap
- Prioritize research requests from client success, marketing, operations, and nonprofit teams
- Represent employees, nonprofits, and impact leaders to senior leadership
- Redesign workflows using AI for synthesis, tagging, and pattern-finding
- Establish AI usage guardrails and verify outputs
- Build and manage custom AI skills across the product development lifecycle
- Define feedback methodologies, question design, sampling standards, and consent protocols
- Own end-to-end Employee (uNPS) and Nonprofit tracking studies
- Adapt measurement for feeds, chat, email, and QR-code experiences
- Report behavioral and feedback trends with recommendations
- Manage structured research repositories and connect them to AI workflows
- Partner with analytics teams to combine behavioral data and qualitative insights
- Plan, facilitate, and report on the Discovery Lab
- Coach product managers and designers on research methods
Requirements
- 10+ years in UX research, product research, or an equivalent discipline, including end-to-end program ownership
- Track record of connecting qualitative and quantitative evidence to product roadmap decisions
- Fluency in longitudinal tracking studies, survey design, and qualitative research
- Comfort participating in steering committees, senior governance forums, and executive prioritization meetings
- Experience designing intake and prioritization processes across multidisciplinary teams
- Facility with modern AI tools and a considered approach to acceleration and risk
- Experience coaching non-researchers to conduct sound research safely
- Self-directed initiative to scope and execute projects autonomously as a practice lead
- Clear, direct communication across written documents, workshops, and executive presentations
Benefits
- Flexible hybrid approach to where employees work
- No set requirement for in-office time for those located near an office
- Opportunities for onboarding, project work, team alignment, and in-person collaboration
- Innovative work
- Growth opportunities
- Caring co-workers
- Purpose-driven work
- Employee resource groups
- Equal opportunities
- Accommodations throughout the hiring or assessment process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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