IAM Analyst II managing identity systems, access governance, and security operations for Best Buy’s technology retail business. Improving automation, compliance, and access controls in Vancouver’s remote-first model.
Responsibilities
Manage IAM operations, complex access requests, and identity lifecycle activities while meeting service targets
Support provisioning, authentication, and authorization issues
Serve as an escalation point for IAM incidents
Perform root cause analysis and implement corrective actions
Support incident and problem management
Conduct access reviews, audits, remediation activities, and compliance monitoring
Improve IAM service delivery through automation, scripting, standardization, reporting, and enhancements to IAM tools and controls
Participate in IAM projects, system implementations, integrations, and change initiatives
Support testing, defect management, and operational readiness activities
Maintain IAM documentation and operational standards
Collaborate with business and technical teams
Provide guidance and knowledge sharing to junior IAM analysts
Requirements
3+ years of IAM or related enterprise experience
Experience with Active Directory, Microsoft Entra ID, or Oracle Unified Directory
Experience supporting IAM projects, system enhancements, access governance, and identity lifecycle processes
Strong troubleshooting, analytical, prioritization, and problem-solving skills
Ability to work independently and communicate effectively with technical and non-technical stakeholders
Experience developing technical documentation and operational procedures
Benefits
Employee discounts on awesome tech from day one
Flexible health benefits and wellness program
TFSA and RRSP programs
100% matched company pension plan
Training programs to build new and transferable skills
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