Financing Analyst analyzing complex business credit files and recommending financing conditions for Desjardins. Conducting credit controls, periodic reviews, and risk - management guidance.
About the role
- Service Desk Analyst providing end-user support and managing office IT equipment. Supporting BeyondTrust’s cybersecurity SaaS operations through incident, asset, vendor, and user management.
Responsibilities
- Provide technical support and assistance to end users in person and remotely
- Log and track incidents and service requests in a ticketing system
- Escalate issues to appropriate teams and follow incident resolution and request fulfilment processes
- Manage and maintain IT equipment, including computers, printers, network devices, and peripherals
- Maintain inventory, track assets, and ensure equipment functionality and maintenance
- Coordinate with infrastructure teams on switch upgrades and security operations on firewall upgrades
- Monitor IT systems and networks to identify issues, mitigate risks, and ensure performance
- Coordinate with third-party vendors on equipment maintenance, repairs, and warranty claims
- Conduct IT training and orientation for new employees
- Translate non-technical difficulties into technical language for technical teams
Requirements
- A bachelor's degree in computer science, information technology, or a related field experience
- Proven experience providing technical support to end users, face-to-face or remotely
- Strong knowledge of IT equipment, including Windows and MacOS computers, printers, networking devices, and peripherals
- Excellent communication skills and ability to translate technical concepts into non-technical terms
- Familiarity with ticketing systems, incident management processes, asset management, and ServiceNow
- Intermediate understanding of Office365
- Ability to prioritize and manage multiple tasks while maintaining attention to detail
- Proficiency troubleshooting software, hardware, and network-related issues
- Basic understanding of IT infrastructure and networking concepts
- Effective written and verbal communication and presentation ability
- Strong customer service orientation and problem-solving skills
- Adaptability to changing technologies and willingness to learn new tools and systems
- Experience with third-party vendors for equipment maintenance and warranty claims is desirable
- Nice to have: experience with Endpoint Security Technology, Logistics Management, Office 365 certifications, Claude AI, and ITIL Foundation certificate
Benefits
- Culture of flexibility, trust, and continual learning
- Recognition for employee growth and impact
- Diversity and inclusion values
- Employee support and care
Job title
Job type
Experience level
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Not specified
Degree requirement
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