Senior Support Engineer troubleshooting AGFA healthcare IT solutions and cloud environments. Improving monitoring, preventing incidents, and supporting global customers through complex technical escalations.
About the role
- B2B Customer Support Analyst supporting Terra Mobility’s intercity travel SaaS systems. Troubleshooting users, integrations, APIs, and service indicators.
Responsibilities
- Provide technical support to users in the operation of management systems
- Log incidents and open support tickets, contributing to corrective activities and service improvements
- Guide, train, and clarify technical questions regarding newly implemented or modified features in management systems for other company areas
- Handle requests according to predefined priorities, directing complaints to the appropriate solutions
- Advise users on the use of the company’s IT systems
- Proactively monitor systems and indicators, identifying and resolving issues through reports and analyses
- Contribute insights to support the involved areas
- Provide support for integrations and APIs
- Collaborate with Product and Development teams
Requirements
- Intermediate knowledge of Microsoft Office Suite
- Experience with B2B systems
- Knowledge of databases and SQL language
- Experience in API consumption and use of support tools such as Postman
- Management and creation of support area indicators
- Ability to analyze processes and propose improvements to stakeholders
- Strong communication skills
Benefits
- Equity in the company
- Flexible hours
- Hackathons
- Free bus tickets anywhere in the world
- Flexible benefits through the Swile card
- National health and dental care coverage
- Sesc benefits
- Scheduled day-offs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Business Systems Technical Analyst supporting ERP, WMS, SQL, and integrations for a Canadian food company. Troubleshooting enterprise applications and delivering system improvements across operations.
Site Support Technician resolving hardware, software, and connectivity issues at Computershare, a global financial administration company. Supporting assets, workspaces, IT projects, and internal users.
Sr. Support Analyst providing first - level IT support and security triage for OPENLANE’s digital used - vehicle marketplace. Resolving employee hardware, software, access, and application issues.
Technical Support Engineer bridging Support and Engineering for Foundant’s nonprofit and philanthropic SaaS products. Investigating complex issues, managing escalations, and driving confirmed fixes.
Technical Support Engineer supporting CrashPlan’s cyber - ready data resilience platform. Diagnosing customer issues across operating systems, networks, databases, and deployment environments.
Support Engineer resolving CRM, integration, and data issues for dealer management software. Supporting equipment dealerships through SQL diagnostics, APIs, monitoring, and AI - assisted workflows.
Support Analyst troubleshooting Cayenta’s utility enterprise software and CIS issues. Investigating applications, data, integrations, and SQL problems for North American customers.
Support Analyst resolving complex application, data, integration, and SQL issues for Cayenta’s utility and government software customers. Using AI - enabled tools, customer support expertise, and root - cause analysis.
Support Analyst troubleshooting Cayenta enterprise software, CIS, data, integrations, and SQL issues. Supporting utility and local - government customers through remote investigation and documentation.