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About the role
- Operations Analyst building AI-enabled tools, ETL pipelines, and reporting for Agoda’s global travel booking platform. Improving operational insights and automation from Toronto/GTA.
Responsibilities
- Design, build, and maintain scalable ETL/ELT pipelines for Agoda systems, third-party tools, and logs
- Develop and optimize data models for reporting, monitoring, forecasting, QA, and experimentation
- Ensure data quality, reliability, and observability
- Design, build, test, and improve AI-enabled tools and workflows
- Build and maintain reporting tools such as dashboards and Cursor Canvas
- Process and organize large datasets to extract insights and support operational reporting
- Perform ad-hoc analysis on business trends and results and communicate findings to leadership and stakeholders
- Recommend new metrics, techniques, and strategies to improve team performance and measurement
- Use GitHub for code repositories, collaboration, code review, and development history
- Identify opportunities for automation, intelligent reporting, data analysis, documentation, and process improvement
- Evaluate AI outputs for quality, accuracy, privacy, usability, and organizational alignment
- Help build and maintain the team’s AI infrastructure and act as a thought leader at Agoda
Requirements
- Minimum 2 years experience working in a business analysis, data analysis, reporting or data engineering; strong internship experience will also be considered
- Bachelor’s Degree or higher in computer sciences, engineering, mathematics, statistics, data science or a related degree program
- Expert domain of data analysis and data visualization tools and software such as Excel, SQL, Tableau, Python, R, or similar
- Expertise or interest in developing AI solutions and implementing governance models
- Working proficiency in XML, data modelling, data architecture & components
- Analytical mindset, with proven track record in using data to measure performance and make decisions
- Excellent problem-solving skills, including ability to analyze and resolve complex problems using data
- Ability to work under pressure in a fast-paced and rapidly changing environment
- Excellent verbal and written communication skills
- Team player with strong interpersonal, relationship-building, and stakeholder management skills
- Based in the GTA to attend ad-hoc team functions
- Ability to work some nights to collaborate with Bangkok-based teams
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