HRIS security analyst optimizing NBCUniversal’s global HR applications and access controls. Managing access audits, application releases, security roles, and HR systems improvements.
About the role
- Security Operations Analyst supporting firewall operations and enterprise network security at CDW, a Fortune 500 technology solutions provider. Monitoring incidents, resolving client requests, and maintaining SLA performance.
Responsibilities
- Provide first-level technical client support for Network Security
- Monitor and resolve first-level security support requests and escalate second-level support to senior team members
- Collect and disseminate information to clients during and after incidents
- Identify, record, and escalate service performance trends, anomalies, and SLA breaches to senior leadership
- Update knowledge base articles
- Apply Trusted Advisor techniques to build client trust and influence loyalty
- Attend training sessions or shadowing activities
- Obtain industry-related certifications as determined by the Manager
- Participate in assigned self-paced training
- Work within a 7-day-per-week, 24-hour-per-day managed services operation
Requirements
- Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR 4 years of Information Technology experience, including 1 year supporting information technology/systems
- Beginner-level certification in a Managed Security Services discipline is a plus, including Check Point CCSA, Cisco CCNA-Security, Palo Alto ACE, CompTIA Security+, Microsoft SC-200, Microsoft AZ-900, Microsoft AZ-500, or similar technology certifications
- Call handling/ticket experience is a plus
- Willingness to work weekends, holidays, and overtime
- Understanding of IT infrastructure and Information Systems design, including enterprise hardware, software, and services
- Ability to investigate and resolve technical issues using established procedures
- Strong verbal and written communication skills
- Critical thinking and problem-solving abilities
- Time management and organizational skills
- Proficiency with productivity tools such as word processing, spreadsheets, diagram creation, presentations, and email applications
- Demonstrated ability to learn and adapt to new technologies and products
- 1 to 3 years of experience in firewall administration, including Palo Alto and Check Point technologies
- Familiarity with AWS, Azure, and GCP environments
- Experience managing firewall policies, IPS configurations, NAT rules, and firewall-related projects
Benefits
- Industry related certifications as determined by Manager
- Training sessions and shadowing activities
- Self-paced training
- Coaching and continuous learning opportunities
- Hybrid work arrangement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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