Payments Director leading Real-Time Rail modernization for Central 1, which enables Canadian credit unions and financial institutions. Shaping payments strategy, client engagement, and regulatory readiness.
Responsibilities
Lead critical workstreams supporting multi-year regulatory and industry-mandated programs, including Real Time Rails and Future State of Retail Batch.
Ensure alignment across internal and external stakeholder change management and industry communications in partnership with Marketing & Communications and Account Engagement.
Identify product innovation and feature opportunities that enhance member experience and drive commercial value for Central 1 Payments and its clients.
Work with cross-functional teams to deliver and roll out new products and services to the credit union system.
Partner with Marketing Communications, Client Engagement, and Business Development to support business growth and client education on trends and regulatory changes.
Shape the medium- and long-term payments product vision using client insights, market trends, regulatory requirements, and commercial considerations.
Contribute to building a high-performance product organization, including managing and developing a direct-report product manager.
Own the end-to-end strategy and execution of the Strategic Advisory Council as a forum for industry intelligence, client engagement, and roadmap validation.
Report to the Acting Head of Payments.
Perform other projects as assigned.
Requirements
Bachelor's degree or an equivalent combination of education and experience.
7+ years of experience in a related role, preferably in Payments Strategy, Payments Product Management, or a similar discipline.
Strong understanding of the Canadian payments landscape, including regulatory developments and their impact on credit unions, challenger banks, and the broader financial services industry.
Experience contributing to or leading payments modernization initiatives, such as Real-Time Rail (RTR), is considered an asset.
Demonstrated ability to think strategically, conceptually, and analytically to identify opportunities and develop product solutions that address client needs and market demands.
Proven experience gathering, analyzing, and communicating customer feedback, product requirements, usability challenges, and enhancement opportunities.
Excellent communication, presentation, and stakeholder management skills, with the ability to engage effectively with clients, industry partners, vendors, leadership teams, and executive audiences.
Strong research and analytical capabilities, leveraging both quantitative data and qualitative insights to support decision-making and product strategy.
Experience developing executive-level presentations and supporting leadership participation in industry forums and external engagements.
Ability to balance customer experience, business objectives, and regulatory requirements when evaluating opportunities and recommending solutions.
Adaptable and effective in evolving regulatory, market, and organizational environments.
Capable of managing both strategic priorities and detailed execution while maintaining a focus on overall business objectives.
Self-motivated and able to make sound business decisions with limited supervision and guidance.
Exceptional relationship-building, collaboration, and interpersonal skills, combined with a high degree of intellectual curiosity.
Demonstrated leadership capabilities, with the ability to influence and drive outcomes across cross-functional teams.
Strong organizational, analytical, problem-solving, and time management skills.
Proven ability to manage multiple priorities and deliver high-quality results in a fast-paced environment.
Experience working with payments networks, industry associations, or related organizations is an asset.
Proficiency with Microsoft Office, Copilot, and other productivity tools.
Benefits
Work-life flexibility
Hybrid work environment
Variable annual incentive plan
Generous annual vacation allotment
Top-notch flexible benefits plan including family building and gender affirmation
Retirement Plan, matched contributions at 6%
Access to a learning platform and educational assistance support
Access to a virtual wellness platform
Career development opportunities
Wellness Flex Fund to support personal interest and activities
Day off to volunteer in your community and other paid time off options
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