Senior embedded engineer developing safety - critical ECU firmware for Hexagon Mining’s digital mining and vehicle - control technologies. Designing, testing, and commissioning embedded systems.
About the role
- Technical Leader role at Cisco providing technical support to Canadian Critical National Infrastructure customers. Engaging with customer teams and leading network crisis resolutions using advanced technologies.
Responsibilities
- Provide 2nd and 3rd Tier technical support on debug device and network level issues
- Build strong relationships with customers and Cisco internal teams
- Develop shared lab environments to simulate customer network environments
- Troubleshoot customer issues and find effective resolutions
- Translate technical challenges into feedback to influence product development
- Develop automation assets and AI-driven tools for service delivery
Requirements
- BS in a technical field (CS/EE preferred) or equivalent
- 5+ years of relevant experience
- Minimum 3+ years of experience with debugging & troubleshooting
- Experience supporting network protocols including IPv4/v6, EIGRP, IS-IS, OSPF, BGP, MPLS, L3VPN, and Segment Routing
- Knowledge of Cisco routing and switching platforms
- Hands-on experience with LAN Switching Protocols and IP Routing protocols
- Good communication skills with experience in break/fix problem-solving & trouble-shooting
- Experience documenting technical issues in incident management systems
- Experience working with Public Sector or high-security clients
- Expert-level certification such as CCNP / CCIE or equivalent industry credential
- Bilingual proficiency in Canadian French and English is highly desired.
Benefits
- Health insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year for non-exempt employees
- Flexible vacation time off for exempt employees
- 80 hours of sick time off provided on hire date
- Additional paid time away for family emergencies
- Optional 10 paid days per full calendar year to volunteer
- Annual bonuses for non-sales roles
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