Pension consultant implementing Canadian defined - benefit plan systems for Levio, a digital - transformation leader. Reviewing actuarial calculations, compliance, configuration, and testing.
About the role
- Principal Customer Engineer guiding enterprise clients through Cloudflare’s network and security architecture, onboarding, and adoption. Driving technical validation, revenue expansion, and lifecycle customer outcomes.
Responsibilities
- Lead technical deep-dive discovery with Account Executives and capture business requirements
- Map complex customer infrastructure to fit-for-purpose Cloudflare architectures and bespoke solutions
- Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
- Deliver tailored technical presentations, architectural diagrams, and demonstrations
- Address technical objections, security compliance questions, and edge-case architectural requirements
- Provide oversight to technical onboarding and implementation as the primary executive and engineering contact
- Design migration and onboarding blueprints for customer environments
- Guide customer engineering teams through configuration best practices
- Own discovery, demos, onboarding, technical health, risk, and expansion strategy with Account Executives
- Monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk
- Carry a variable quota tied to new business acquisition and/or account growth
- Identify cross-sell and up-sell opportunities based on product usage data
- Lead technical Quarterly Business Reviews for C-level executives
- Maintain trusted technical relationships throughout onboarding, maturity, renewal, and expansion
- Provide guidance on architecture, AI control layers, security posture, and deployment confidence
- Use AI agents, LLMs, and internal platforms to automate routine workflows
- Design and govern technical resources, SOPs, architectural best practices, and technical guides
- Educate internal teams and customers to raise the organization’s technical baseline
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering
- Ability to white-board, design, and clearly articulate complex enterprise network and security architectures
- Excellent communication skills and ability to translate technical concepts into business outcomes for engineers and C-level executives
- Proven experience in a quota-carrying or revenue-aligned environment
- Strong understanding of SaaS metrics, business value translation, and enterprise sales cycles
- Exceptional presentation and stakeholder management skills
- Demonstrated depth in at least four technical areas
- Deep understanding of Internet fundamentals including OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS
- Expertise in Internet security including WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE concepts
- Expertise in Internet performance including speed, latency, caching, video streaming, HTTP/2, and TLS 1.3
- Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation
- Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages
- Experience with RESTful/GraphQL APIs, SDKs, webhooks, developer tooling, infrastructure-as-code, CI/CD pipelines, and observability
- Undergraduate or graduate degree in Computer Science, Engineering, or a related field
- Role may require travel up to 20–50%
- Any offer may be conditioned on authorization to receive technology controlled under U.S. export laws without sponsorship for an export license
Benefits
- Variable compensation structure tied directly to successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion
- Travel opportunities to attend customer meetings, conferences, industry events, and in-person team collaboration
- Equal employment opportunity and commitment to diversity and inclusiveness
- Reasonable accommodations for qualified individuals with disabilities
Job title
Job type
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Salary
Not specified
Degree requirement
No Education Requirement
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