About the role

Quality Assurance Analyst reviewing mortgage files and detecting fraud risks for nesto’s Canadian mortgage technology platform. Supporting audits, QA reporting, underwriting guidance, and risk mitigation.

Responsibilities

Perform daily reviews of a sample of mortgage applications pre- and post-funding
Assess file data, financial documents, client information, broker and insurer submissions, and legal documents
Identify unusual behavior, suspicious transactions and potentially invalid documents
Conduct preliminary investigations and take necessary actions on suspicious files
Prepare quality assurance reports with findings and recommendations
Perform additional analyses at the request of Risk Management or QA
Support audits with partners, investors and insurers through to issue resolution
Manage, periodically monitor and review approved lists and AML/KYC lists
Conduct regular QA/QC reviews promptly, efficiently and objectively
Provide guidance and recommendations to underwriters and stakeholders on credit risks, loss mitigation, flood/property risks and training opportunities
Review mortgage applications pre-funding and post-funding for compliance with nesto policies, underwriting standards and regulations
Support audits and communicate findings to management and underwriting teams

3 to 5 years of experience in mortgage approval/adjudication
Experience with the mortgage broker channel preferred
Proficient in Microsoft Office (Excel, Word, SharePoint)
Proficient in Google Workspace (Drive, Sheets, Docs)
Experience with CRM and workflow tools, including Salesforce
Strong understanding of internal and external insurer guidelines
Knowledge of fraud indicators, detection methods and prevention techniques
Analytical mindset with strong negotiation and problem-solving skills
Ability to work independently with limited supervision
Ability to manage and prioritize urgent requests
Willingness to make unpopular recommendations when required
Fluent bilingualism in French and English preferred
Ability to effectively communicate findings to management and underwriting teams

Employee mortgage program: exclusive preferred rates
Comprehensive health coverage: medical, dental and vision, 100% prescription coverage, unlimited telemedicine and mental health services
Group retirement savings plan (RRSP) / defined contribution pension plan with competitive employer matching
4 weeks paid vacation
Fully remote or work from one of our offices
Premium benefits plan fully paid by nesto
Access to the resources and technology required to do the job
The A-Team: work alongside high-performing talent in the industry
Accelerated growth opportunities
Best-in-class tools