Implementation Specialist configuring Square 9’s ECM/BPM software, SQL Server databases, and document workflows. Supporting customer discovery, project updates, and solution documentation.
About the role
- Implementation Specialist onboarding enterprise and partner groups onto CoVet’s AI copilot for veterinary professionals. Leading training, rollout coordination, and early adoption.
Responsibilities
- Support Enterprise Groups and Partnership Groups from trial through 30 days post-signup
- Support onboarding and launch coordination for new groups and partner relationships
- Assist in building and managing implementation plans, timelines, checklists, and rollout activities
- Coordinate across administrators, champions, partner contacts, and internal teams
- Deliver onboarding sessions, user training, admin training, and webinar-based rollouts
- Support pilot setup, pilot coordination, and transition from pilot to broader rollout
- Assist with admin setup, launch readiness, and troubleshooting operational blockers
- Own follow-up during the first 30 days post-signup to drive activation, participation, and early adoption
- Support customer- and partner-facing demos, onsite sessions, conferences, and group events
- Work closely with Partnerships on launch, training, and engagement for universities, associations, and other partner groups
- Surface qualified leads, upsell signals, or commercial opportunities to Sales
- Contribute to repeatable playbooks, onboarding processes, and scalable implementation best practices
Requirements
- Experience in onboarding, implementation, customer success, account support, project coordination, or a similar customer-facing role
- Strong organizational skills and the ability to manage multiple priorities at once
- Excellent communication and presentation skills, with confidence leading webinars and training sessions
- Ability to coordinate across multiple stakeholders and keep projects moving forward
- Comfort working in a role that supports revenue without owning the commercial close
- Strong problem-solving ability and attention to detail
- Ability to work cross-functionally with Sales, Partnerships, Customer Success, Marketing, and Product
Benefits
- Comprehensive health, dental, and vision benefits
- Remote-first culture with flexible working arrangements
- Opportunity to shape the future of a fast-growing company and make a real impact in the veterinary industry
- Equal opportunity employer committed to building a diverse and inclusive team
- Accommodations available for candidates participating in all aspects of the selection process
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