Freelance First-Level Support – German, Danish & French

Posted 4 weeks ago

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About the role

  • Freelance First-Level Support for colpari’s multilingual E-Commerce customer service. Handling Danish, German, and French customer inquiries and technical issues remotely.

Responsibilities

  • Respond to and handle customer inquiries in Danish, German, and French
  • Provide support with technical issues and general customer inquiries
  • Work closely with the team and clients as part of agile projects
  • Document complex cases and escalate them efficiently
  • Contribute to a 360° customer experience for clients in the e-commerce sector
  • Actively contribute to customer communication processes

Requirements

  • Fluency in Danish and French, as well as good German skills
  • Experience in customer service
  • Strong technical aptitude
  • Structured and independent approach to work
  • Confident use of digital tools
  • Experience working remotely
  • Experience in e-commerce is a plus
  • Availability of 15–25 hours per week
  • Empathy and reliability
  • Ability to remain professional in stressful situations

Benefits

  • 100% remote – work from anywhere!
  • Flexible working hours – adjust your schedule to suit your availability
  • Room for your own ideas – actively help shape processes and contribute your suggestions
  • Collaborative partnership – we value transparency and open communication on equal terms
  • Work in a flexible, digital environment
  • Collaborate as equals across borders

Job title

Job type

Contract

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

RemoteWorldwide

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