Senior Full Stack Engineer improving APIs, backend services, and customer - service tools for Skylight’s family technology platform. Collaborating with Customer Success and Engineering to simplify family experiences.
About the role
- Customer Happiness Ambassador supporting Cozey’s furniture customers through email, chat, phone, social media, and video. Resolving orders, checkout, assembly, and post-sale issues.
Responsibilities
- Engage with customers through email, live chat, social media, phone calls, and video consultations
- Provide informed support on products, launches, and promotions
- Address customer concerns regarding orders, checkout, and product assembly
- Follow up proactively with customers after interactions
- Resolve post-sale issues to ensure customer satisfaction
- Collaborate with the operations team on special orders
- Identify and implement process improvements
- Multitask and adapt to evolving job requirements
Requirements
- One year of experience with remarkable achievements
- Comfortable with innovative technologies, including AI tools like ChatGPT and Claude
- Outstanding English proficiency, spoken and written
- French is an asset
- Availability from 8AM to 12AM EST, 7 days a week
- 40 hours per week
- Previous customer service experience in a contact centre is beneficial but not required
Benefits
- Hybrid or fully remote work options
- Dog-friendly office
- 3 weeks of vacation
- Comprehensive group benefits starting after the first month
- 40-hour work week
- Inclusive team culture
- Career progression and promotion from within
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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