Engineering Manager leading backend services, APIs, and distributed systems for Slice’s technology platform supporting local pizzerias. Building high - performing teams and improving customer and engineering outcomes.
About the role
- Engineering Manager leading SaaS engineering squads at Customer.io, an automated messaging platform. Driving end-to-end delivery, scalable architecture, AI-native development, and team growth.
Responsibilities
- Lead a squad to deliver customer value by owning projects end to end from planning through delivery, quality, and follow-through
- Set milestones and drive execution through ambiguity and competing priorities
- Ship in small, observable increments
- Make confident decisions and lead the team through them
- Set an effective operating rhythm for the team
- Ensure solutions are scalable, architecturally sound, flexible, and secure
- Maintain strong peer-review, QA, documentation, deployment, logging, and monitoring practices
- Participate in design reviews, architecture calls, and incidents
- Coach direct reports and create development opportunities
- Hire, onboard, and manage performance
- Use AI tools to accelerate team velocity and prototyping
- Partner across engineering and other departments to align efforts with customer success
Requirements
- 3+ years managing engineers at a SaaS company, B2B or B2C, ideally early-to-mid-stage
- Track record of driving execution with concrete delivery outcomes, milestones, dates, and ownership
- Strong technical background with ability to participate in architecture conversations and design reviews
- Recent experience shipping real work
- Comfort operating with high autonomy and little prescribed structure
- Ability to create clarity and make difficult tradeoffs between competing priorities
- Demonstrated AI-native leadership and ability to bring AI-first practices into team development
- Experience building high-performing, inclusive, and collaborative teams
- Clear, concise, and direct verbal and written communication
- Successful completion of background check and employment verifications
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Remote work stipend
- Wellness stipend
- Professional development budget
- Salary paid in USD or equivalent local currency
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