Technical Representative supporting iLOQ’s sustainable digital locking and access management systems. Resolving customer cases and training sales teams, partners, and end users across North America.
About the role
- Field Service Representative installing, repairing, and maintaining Beckman Coulter diagnostic systems across Ontario. Providing customer training and support while traveling throughout the assigned territory.
Responsibilities
- Provide outstanding customer service to Beckman Coulter Diagnostics clients
- Install and maintain diagnostic instrumentation and systems in hospital and stand-alone laboratory environments
- Independently troubleshoot, repair, install, validate, and perform preventive maintenance on designated instrumentation
- Complete preventive maintenance, field modifications, instrument repairs, and service documentation accurately and on time
- Deliver technical training on diagnostic products and systems
- Build and enhance customer relationships and become a perceived partner in customers’ businesses
- Travel throughout the assigned district, Canada, and the surrounding territory, including Northern Ontario
- Support customers across laboratory environments using Beckman Coulter Diagnostics systems
Requirements
- Technical diploma or higher in Biomedical Engineering Technology, Electronics Engineering Technology, or a related field, with a minimum of 3 years of relatable experience
- Experience using hematology
- Field service experience preferred
- Valid driver’s license with a clean driving record over the past three years
- Ability to travel up to 60% of the time, including overnight travel within the assigned service district and occasionally to other service districts in Canada
- Ability to lift, lower, and carry up to 50 lbs. unassisted
- Ability to travel to and from the United States
- Valid driver’s G license
- Meet Beckman Coulter’s safe driver criteria and Danaher Company Vehicle Policy requirements
- Meet vendor credentialing requirements, including annual background checks, immunizations, and required training
- Experience servicing hematology, chemistry, immunochemistry, automation, or urinalysis instrumentation is a plus
- Experience servicing IVD instrumentation is a plus
Benefits
- Comprehensive, competitive benefit programs
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- Bonus/incentive pay
- Flexible remote working arrangement
- Equal opportunity and reasonable accommodation support
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