Field Service Representative installing, repairing, and maintaining Beckman Coulter diagnostic systems across Ontario. Providing customer training and support while traveling throughout the assigned territory.
Responsibilities
Provide outstanding customer service to Beckman Coulter Diagnostics clients
Install and maintain diagnostic instrumentation and systems in hospital and stand-alone laboratory environments
Independently troubleshoot, repair, install, validate, and perform preventive maintenance on designated instrumentation
Complete preventive maintenance, field modifications, instrument repairs, and service documentation accurately and on time
Deliver technical training on diagnostic products and systems
Build and enhance customer relationships and become a perceived partner in customers’ businesses
Travel throughout the assigned district, Canada, and the surrounding territory, including Northern Ontario
Support customers across laboratory environments using Beckman Coulter Diagnostics systems
Requirements
Technical diploma or higher in Biomedical Engineering Technology, Electronics Engineering Technology, or a related field, with a minimum of 3 years of relatable experience
Experience using hematology
Field service experience preferred
Valid driver’s license with a clean driving record over the past three years
Ability to travel up to 60% of the time, including overnight travel within the assigned service district and occasionally to other service districts in Canada
Ability to lift, lower, and carry up to 50 lbs. unassisted
Ability to travel to and from the United States
Valid driver’s G license
Meet Beckman Coulter’s safe driver criteria and Danaher Company Vehicle Policy requirements
Meet vendor credentialing requirements, including annual background checks, immunizations, and required training
Experience servicing hematology, chemistry, immunochemistry, automation, or urinalysis instrumentation is a plus
Experience servicing IVD instrumentation is a plus
Benefits
Comprehensive, competitive benefit programs
Paid time off
Medical insurance
Dental insurance
Vision insurance
Bonus/incentive pay
Flexible remote working arrangement
Equal opportunity and reasonable accommodation support
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