Implementation Specialist configuring Square 9’s ECM/BPM software, SQL Server databases, and document workflows. Supporting customer discovery, project updates, and solution documentation.
About the role
- Clinical implementation specialist delivering dental technology training and workflow support for Dentsply Sirona, a global dental products manufacturer. Driving adoption of imaging, scanning, CAD/CAM, and restorative solutions.
Responsibilities
- Deliver in-person clinical education, training, and implementation support at customer sites, with up to approximately 75% travel and virtual follow-up as needed
- Train clinicians and teams on digital dentistry workflows, including CBCT imaging, intraoral scanning, CAD/CAM, and chairside restorative solutions
- Provide clinical and workflow support to customers, internal teams, and partners
- Serve as a trusted resource for customers, sales teams, and dealers
- Identify workflow gaps and troubleshoot issues
- Recommend practical improvements and coordinate escalations with Customer Care, GBS, and Digital teams
- Develop and maintain teaching materials supporting standardized delivery
- Share structured field feedback to improve training programs, workflow guidance, and customer outcomes
- Stay current on clinical trends in digital dentistry
Requirements
- Bachelor’s degree in Dentistry, Dental Technology, Medical Technology, or related field, or equivalent clinical/dental industry experience
- Strong clinical background with hands-on experience in digital dentistry workflows, chairside and/or lab
- Experience with imaging and restorative/CAD-CAM processes
- Demonstrated success delivering in-person clinical training and coaching dental teams in real-world settings
- Strong communication and presentation skills
- Ability to translate technical concepts into simple, usable workflows
- Strong organizational skills and follow-through
- Ability to manage a field schedule and document activity as required
- Willingness and ability to travel extensively, up to approximately 75%
- Must be eligible to work in Canada
Benefits
- Base salary of $90,000 CAD - $100,000+ CAD
- Equal Opportunity Employer
- Accommodation assistance for applicants with disabilities
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