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About the role
- Clinical Implementation Specialist supporting Dentsply Sirona’s digital dentistry products for Toronto-area customers. Delivering clinical training, workflow implementation, troubleshooting, and adoption support with extensive field travel.
Responsibilities
- Deliver in-person clinical education, training, and implementation support at customer sites, with up to approximately 75% travel and virtual follow-up as needed
- Train clinicians and teams on digital dentistry workflows, including CBCT imaging, intraoral scanning, CAD/CAM, and chairside restorative solutions
- Provide clinical and workflow support to customers, internal teams, and partners
- Serve as a trusted resource for customers, sales teams, and dealers
- Identify workflow gaps and troubleshoot issues
- Recommend practical improvements and coordinate escalations with Customer Care/GBS/Digital teams when needed
- Develop and maintain teaching materials supporting standardized delivery
- Share structured field feedback to improve training programs, workflow guidance, and customer outcomes
- Stay current on clinical trends in digital dentistry
Requirements
- Bachelor’s degree in Dentistry, Dental Technology, Medical Technology, or a related field, or equivalent clinical/dental industry experience
- Strong clinical background with hands-on experience in digital dentistry workflows, chairside and/or laboratory
- Experience with imaging and restorative/CAD-CAM processes
- Demonstrated success delivering in-person clinical training and coaching dental teams in real-world settings
- Strong communication and presentation skills
- Ability to translate technical concepts into simple, usable workflows
- Strong organizational skills and follow-through
- Ability to manage a field schedule and document activity as required
- Willingness and ability to travel extensively, up to approximately 75%
- Must have the right to work in Canada
Benefits
- Virtual follow-up support as needed
- Equal-opportunity employer
- Accommodation support for candidates with disabilities during the application process
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