Advanced customer care associate resolving escalated phone, chat, and email issues for Crate and Barrel, a home furnishings retailer. Providing solutions, upselling, and coaching care associates.
About the role
- Bilingual Customer Service Advisor supporting Dermalogica’s professional skincare customers and partners. Processing orders, resolving inquiries, recommending products, and routing leads in a Toronto hybrid role.
Responsibilities
- Receive and process orders via phone, chat, and email for accounts and in-house departments, including corrections and changes
- Promote additional customer sales by providing information on new, reformulated, and promotional products, including freight incentives and discounts
- Collaborate constructively with departments, co-workers, customers, and others
- Resolve product or service problems by clarifying complaints, determining causes, selecting and explaining solutions, expediting corrections, and following up
- Prepare product or service reports by collecting and analyzing customer information
- Bring forward ideas to improve customer satisfaction and department efficiency
- Vet new leads, document them accurately, and route them to the appropriate Sales Representative
- Assist the Senior Customer Service associate with other projects as requested
- Create Return Merchandise Authorizations (MRAs) when required
- Respond to account, consumer, and staff inquiries, including chat platforms and related emails, within 24 hours
- Recommend potential products by collecting customer information and analyzing customer needs
- Maintain order accuracy by confirming requested items, quantities, and total cost
Requirements
- Minimum high school diploma or equivalent
- Bilingual in English and French
- Licensed/qualified Skin Therapist preferred, or equivalent professional skincare/customer service experience
- Demonstrated ability in Microsoft Office, with emphasis on Excel and Word
- Exceptional written and phone communication skills
- Ability to multitask and prioritize
- Good organizational skills
- Ability to work well in a team and fast-paced environment
- High integrity and adherence to Company Principles and ethical standards of professional conduct
- Strong customer service orientation and relationship-building skills
- Strong attention to detail
- Strong conflict resolution and sound problem-solving skills
- Experience with CRM platforms such as Gorgias, Sugar, and/or Shopify is an asset
- Strong knowledge of skincare, skin treatments, and client consultation is an asset
Benefits
- Monthly product allocation
- RRSP matching
- Comprehensive health, vision, and dental coverage
- Maternity/paternity top-up & fertility benefit
- Paid time off and personal days
- Fitness subsidy
- Mental health support tools
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Remote customer service representative supporting global brands through Teleperformance’s customer experience management services. Handling inquiries, technical issues, scheduling, and data entry from home.
Virtual Assistant managing customer calls, plumbing appointments, dispatch, and administrative support. Front - line coordinator for Ottawa - based plumbing service company Ottawater.
Customer Service Representative supporting PrimeXBT forex and crypto clients via email, live chat, and phone. Troubleshooting issues, documenting recurring problems, and improving customer experience remotely.
Bilingual Customer Experience Agent supporting Kalkomey’s outdoor education customers in English and French. Resolving routine inquiries across phone, email, and chat.
Remote Customer Service Representative supporting healthcare billing patients for IKS Health. Handling calls, payment plans, financial assistance, and account resolution.
Bilingual Customer Experience Specialist supporting Silk & Snow customers through phone, email, and live chat. Resolving product, order, and delivery issues for an affordable luxury sleep - products company.
Seasonal part - time retail representative supporting Indigo’s bookstore operations in Kelowna. Managing inventory, merchandising products, and creating engaging customer experiences.
Tenancy Support Agent supporting Peel Housing Corporation tenants with tenancy issues, referrals, records, and hearings. Hybrid role serving vulnerable residents across Mississauga housing properties.
BMO complaint resolution specialist resolving complex customer complaints about banking products and services remotely in Ontario. Analyzing cases, advising stakeholders, and improving complaint processes.