Member/client service advisor at Desjardins providing customer service and selling specialized products. Building and maintaining business relationships with clients in a hybrid work environment.
Responsibilities
Solicit and develop and maintain business relationships with members and clients
Provide customer service and help sell specialized products and services through multiple distribution channels based on member/client needs
Ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures
Establish an advisory relationship by identifying current and potential needs and supporting client retention
Advise members and clients on specialized products and services and ensure member/client satisfaction
Requirements
College diploma in a related field
A minimum of one year of relevant experience
Knowledge of French is required
Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Securities Advisor serving Desjardins members through personalized investment advice. Selling mutual funds, ETFs, structured products, and other specialized services.
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