Enterprise Technology Analyst providing Tier 2 support for Columbia Forest Products’ end - user computing environment. Troubleshooting Microsoft, hardware, networking, cloud, security, and business application issues.
About the role
- Desjardins analyst overseeing insurance agency quality and compliance. Investigating sensitive issues and recommending actions across property-and-casualty and life insurance operations.
Responsibilities
- Support the oversight of Agents to ensure Company, Regulatory and Legal expectations are met
- Monitor trends to identify and address opportunities related to quality management activities and provide support to protect our organization and clients
- Identify, analyze, diagnose, and address major issues and provide recommendations on next steps
- Identify Quality and Oversight findings, accompanied by recommending action items and next steps
- Support Regional Oversight Leaders with granular and detailed analysis
- Collaborate with partners across DGIG and WHMLI
Requirements
- Bachelor's degree in a related field
- A minimum of three years of relevant experience
- Please note that other combinations of qualifications and relevant experience may be considered
- Intermediate experience with Company, Regulatory, and Legal expectations
- Intermediate experience collaborating with Distribution Compliance and DGIG Legal on complex and sensitive matters
- Intermediate experience partnering with the Client Complaint Management Centre (CCMC)
- Intermediate operational knowledge of agents facing tools, systems, and processes or relevant organizational tools/systems and processes
- Intermediate operational knowledge of P&C (Personal Lines and Commercial Lines)
- Intermediate knowledge of Life insurance and has obtained their LLQP
- Action oriented, Collaborates, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
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