Photolink Appraiser assessing damages and repair estimates for vehicles involved in accidents. Utilizing software to evaluate, negotiate, and communicate best practices in vehicle repairs.
About the role
- Auto Field Appraiser preparing competitive vehicle repair estimates using Mitchell automated estimating system. Communicating with customers, repair facilities, and evaluating repair estimates for quality-related issues.
Responsibilities
- Utilize Mitchell automated estimating system to prepare competitive repair estimates for the market area
- Write estimates and take photographs of vehicle damage that accurately reflects the damage and dollar cost of loss
- Communicate repair estimate information to customers, repair facilities, claim handlers, claim management, and agents as required
- Refer information on possible vehicle total loss claims to the appropriate contact
- Foster good public relations with customers, agents, and repair facilities
- Evaluate program repairer's estimates and reports for efficiency, competitiveness, and quality for the market area and discuss any issues with the repairers and/or management
- Audit vehicle damage losses including verification that all repairs are completed according to the final bill and document any repair deviations
- Serve as a liaison to program repairers to ensure their compliance with program guidelines and evaluate performance
Requirements
- College diploma in a related field
- A minimum of three years of relevant experience
- Work experience in auto body / auto estimatics
- Training in I-CAR or equivalent
- Working knowledge of Windows and Mitchell Ultramate Estimating system or equivalent
- Available to work hours are not limited to core business hours; flexible start/end times depending on department/policyholder needs
- Available for travel: 100% of time, South of Calgary and surrounding areas
- Must have a valid driver's license and access to a vehicle
- Position may require walking, climbing, bending, reaching, kneeling, squatting, stooping, crawling, and/or lifting objects
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
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