Claims technician processing life and health insurance claims for Desjardins. Supporting projects, analyzing eligibility and improving insurance processes, tools, and systems.
Responsibilities
Process life and health insurance claims, promote occupational health and manage disabilities
Provide technical support for projects and operational issues
Conduct technical studies, research and analysis to evaluate eligibility for benefits and the risk of legal action based on contractual clauses
Serve as resource person for the submission of solutions and action plans
Speak with and write to professionals, partners and clients to obtain and provide information, justifications and interpretations of claims and insurance policies
Roll out and maintain software and manual and automated processes
Train users
Prepare technical notes to enhance the skills and knowledge of users and their teams
Help practitioners follow the unit’s processes and use its business solutions, tools and systems
Requirements
College diploma in a related field
A minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Advanced proficiency of English
Action oriented
Ambiguity
Customer Focus
Decision quality
Differences
Nimble learning
Situational adaptability
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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