Client Financial Services Agent

Posted 6 hours ago

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About the role

  • Client financial services agent supporting Desjardins members and advisors with personalized investment, financing, and protection solutions. Handling requests, routine transactions, customer service, and business development.

Responsibilities

  • Work closely with advisors and provide personalized support to members and clients
  • Help advisors deliver services and maintain business relationships
  • Offer simple and rapid solutions related to investment, financing and protection
  • Ensure member/client satisfaction and service quality in accordance with organizational standards and procedures
  • Provide business development support
  • Assist members and clients and provide excellent customer service
  • Create offers for routine transactions
  • Help sell products and services based on member and client needs and current strategies
  • Handle client requests, perform tasks and research, and recommend appropriate solutions
  • Help colleagues manage their agenda and emails
  • Recommend solutions meeting members’ and clients’ needs and expectations
  • Help members and clients choose and use tools and channels based on their desired independence and automation
  • Seize business opportunities and participate in sales development initiatives

Requirements

  • Attestation of Collegial Studies
  • A minimum of three years of relevant experience
  • Other combinations of qualifications and relevant experience may be considered
  • Mutual fund representative certificate – Autorité des marchés financiers
  • Knowledge of French is required
  • Available to work Monday to Friday including one evening

Benefits

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

HybridSaint BonifaceCanada

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