Desjardins client financial services agent supporting members and advisors with investment, financing, protection, and routine transactions. Developing sales opportunities and delivering personalized financial service in Sorel-Tracy.
Responsibilities
Work closely with advisors and provide personalized support to members and clients
Help advisors deliver services and maintain business relationships
Take charge of members’ and clients’ immediate needs by offering simple and rapid investment, financing and protection solutions aligned with the action plan
Ensure member/client satisfaction and service quality according to organizational standards and procedures
Provide significant business development support
Assist members and clients and provide excellent customer service
Create offers for routine transactions
Help sell products and services based on members’ and clients’ needs and current strategies and practices
Tailor the approach to members’ and clients’ needs
Handle client requests, perform tasks and research, and recommend appropriate solutions
Help colleagues manage their agenda and emails
Recommend solutions that meet members’ and clients’ needs and expectations
Help members and clients choose and use tools and channels based on their desired independence and automation
Seize business opportunities and participate in sales development initiatives
Requirements
Attestation of Collegial Studies
A minimum of three years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Mutual fund representative certificate – Autorité des marchés financiers
Knowledge of French is required
Action oriented
Communicates effectively
Customer Focus
Differences
Interpersonal Savvy
Nimble learning
Situational adaptability
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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