Communications Advisor supporting Desjardins caisse communications, events, social media, and community relations. Advising managers and coordinating member communications, sponsorships, advertising, and reports.
About the role
- Communications Advisor supporting Desjardins caisse communications, events, social media, and community relations. Advising managers and coordinating member, community, sponsorship, and internal communications.
Responsibilities
- Support and advise caisse managers in selecting, applying and implementing communications solutions, practices, programs and tools
- Participate with the caisse management committee to develop the annual communications activities plan within the allocated budget
- Advise managers on communication activities for client segments, community organizations, officers, managers and employees, and help carry out these activities
- Identify potential risk situations, inform the caisse’s general manager and partners, and monitor service quality activities such as surveys and complaints
- Analyze sponsorship, donation and fundraising requests, make recommendations, conduct follow-ups, and help produce the caisse’s social responsibility report
- Analyze, select and ensure the quality of communication methods for members and clients, including letters and mass mailings
- Produce and communicate information for local and internal newspapers
- Support representatives in maintaining business relationships with client groups and community organizations
- Help organize events such as information sessions, seminars and School Caisse activities
- Manage social media communities by writing content for posts and ensuring relevant, consistent comments and interactions
- Identify needs and follow up on advertising placement guidelines with partners
- Follow up on Desjardins merchandising proposals and order promotional materials
- Help organize logistics for caisse events, including annual and special general meetings, and oversee annual report production
Requirements
- Bachelor's degree in a related field
- A minimum of one year of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French, both spoken and written
- Knowledge of products and services for members, products and services offered by Desjardins Business centres, components and distribution networks, and products and services offered by competitors
- Knowledge of the external environment
- Knowledge of communication and advertising methods, techniques and resources
- Understanding of the philosophy and fundamentals of financial services cooperatives
- Knowledge of policies, legislation, standards and ethics governing the operations of the caisse and its centres
- Knowledge of service standards
- Familiarity with the democratic structure of caisses and Desjardins Group
- Action oriented, Business insight, Customer Focus, Differences, Interpersonal Savvy, Nimble learning
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
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