Communications Advisor supporting Desjardins caisse communications, events, social media, and community relations. Advising managers and coordinating member communications, sponsorships, advertising, and reports.
Responsibilities
Support and advise caisse managers in selecting, applying and implementing communications solutions, practices, programs and tools
Participate with the caisse management committee to develop the annual communications activities plan within the allocated budget
Advise managers on communication activities for client segments, community organizations, officers, managers and employees, and help carry out these activities
Identify potential risk situations and inform the caisse’s general manager and relevant partners
Monitor service-quality activities, including surveys and complaints
Analyze sponsorship, donation and fundraising requests, make recommendations, conduct follow-ups, and help produce the caisse’s social responsibility report
Analyze, select and ensure the quality of communication methods for members and clients
Produce and communicate information for local and internal newspapers
Support representatives in maintaining relationships with client groups and community organizations
Help organize events, including information sessions, seminars and School Caisse activities
Manage social media communities by writing content and ensuring relevant, consistent comments and interactions
Follow up on advertising placement guidelines with partners
Follow up on merchandising proposals and order promotional materials
Help organize logistics for annual and special general meetings
Oversee production of the annual report
Requirements
Bachelor's degree in a related field
A minimum of one year of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French, both spoken and written
Knowledge of products and services for members, Desjardins Business centres, components and distribution networks, and competitors
Knowledge of the external environment
Knowledge of communication and advertising methods, techniques and resources
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of policies, legislation, standards and ethics governing caisse operations and centres
Knowledge of service standards
Familiarity with the democratic structure of caisses and Desjardins Group
Action oriented
Business insight
Customer Focus
Differences
Interpersonal Savvy
Nimble learning
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
Accessibility accommodations during the recruitment process
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