Fraud prevention advisor protecting Desjardins members and clients from fraud. Analyzing suspicious transactions and advising scam victims for Desjardins Group Security Office.
About the role
- Fraud prevention advisor protecting Desjardins members and clients from fraud and scams. Analyzing suspicious transactions and advising victims on preventive measures.
Responsibilities
- Collect, compile and analyze the type and nature of suspicious transactions
- Advise members and clients who are victims of fraud on preventive measures
- Establish an advisory relationship by identifying current and potential needs
- Identify operational risks and continuously help improve the Desjardins Group Security Office’s activities
- Assist and support members and clients who are victims of various scams
- Ensure member/client satisfaction and service quality in accordance with organizational standards and procedures
- Detect and combat suspicious activities while minimizing financial losses
Requirements
- General college diploma in a related field
- A minimum of one year of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Advanced proficiency of English
- Available to come to the office occasionally during training and once a month afterwards
- Available to work Monday to Sunday between 7:00 a.m. and midnight
Benefits
- An annual performance-related bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance, including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Shift premium (where applicable)
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