Senior business strategy advisor guiding Desjardins transformation initiatives and strategic decision - making. Developing policies, recommendations, and complex cross - sector business solutions.
About the role
- IT support advisor managing applications, incidents, and server administration for Desjardins. Diagnosing complex issues and developing technology solutions, recommendations, and action plans.
Responsibilities
- Provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management
- Help keep IT equipment up and running, particularly through server administration
- Advise clients and partners as part of intervention and development initiatives
- Propose solutions to improve or optimize standards, policies and programs
- Prepare recommendations, solutions and action plans based on organizational objectives and priorities
- Solve complex problems using analytical skills and extensive knowledge of the line of business
- Interact and coordinate with stakeholders working in other fields
- Serve as subject matter expert for the unit, clients and partners
- Diagnose and analyze issues, challenges, needs and corrective action to determine target outcomes
- Follow up as needed to solve more complex or unusual problems
- Develop and help implement objectives, solutions and action plans
- Analyze data, conduct studies, make recommendations and write reports
Requirements
- Bachelor's degree in a related field
- A minimum of four years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Action oriented
- Business insight
- Customer Focus
- Differences
- Interpersonal Savvy
- Nimble learning
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
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