IT support analyst providing application and user support for Desjardins. Maintaining servers, diagnosing issues, analyzing risks, and developing IT processes.
Responsibilities
Provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management
Maintain IT equipment, particularly through server administration
Analyze and help diagnose issues
Provide opinions in accordance with the discipline’s rules
Develop recommendations and implementation plans
Develop tools, methods, and processes
Contribute to skills development in the field
Identify and communicate opportunities for improvement
Make changes and analyze and interpret data to inform decision-making and monitor management policies and practices
Analyze risks and prepare statistical reports
Help prepare and propose action plans to address issues
Interact with stakeholders in other fields
Provide discipline-specific support to the unit, clients, and partners
Requirements
Bachelor's degree in a related field
A minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Benefits
Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment
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