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About the role

  • IT support analyst providing application and user support for Desjardins. Maintaining servers, diagnosing issues, analyzing risks, and developing IT processes.

Responsibilities

  • Provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management
  • Maintain IT equipment, particularly through server administration
  • Analyze and help diagnose issues
  • Provide opinions in accordance with the discipline’s rules
  • Develop recommendations and implementation plans
  • Develop tools, methods, and processes
  • Contribute to skills development in the field
  • Identify and communicate opportunities for improvement
  • Make changes and analyze and interpret data to inform decision-making and monitor management policies and practices
  • Analyze risks and prepare statistical reports
  • Help prepare and propose action plans to address issues
  • Interact with stakeholders in other fields
  • Provide discipline-specific support to the unit, clients, and partners

Requirements

  • Bachelor's degree in a related field
  • A minimum of two years of relevant experience
  • Other combinations of qualifications and relevant experience may be considered
  • Knowledge of French is required

Benefits

  • Competitive salary and annual bonus
  • 4 weeks of flexible vacation starting in the first year
  • Defined benefit pension plan that provides predictable, stable income throughout retirement
  • Group insurance including telemedicine
  • Reimbursement of health and wellness expenses and telework equipment

Job title

Job type

Full Time

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridLevisCanada

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