Service Model Transformation Manager advancing Manulife’s retirement - services operating model. Driving governance, operationalization, readiness, and cross - functional alignment for evolving customer journeys.
About the role
- Market Development Manager leading Desjardins financial services teams across Quebec locations. Driving member relationships, market growth, team performance, and cooperative service delivery.
Responsibilities
- Lead the department and strategically and operationally manage a team dedicated to selling financial products and services
- Build and maintain long-term business relationships with members and clients
- Draw up and monitor a business plan addressing priorities, challenges and objectives
- Ensure sector performance and sound and prudent risk management in accordance with standards
- Follow up on results and manage employee and department performance
- Oversee employee skills development and ensure high-quality service
- Coach team members and provide advisory services and specific recommendations
- Support the immediate supervisor in developing business strategies aligned with Desjardins’s strategic priorities
- Ensure service quality, business relationships and the member/client experience
- Implement and monitor action plans to achieve target results
- Establish management and communication practices supporting talent acquisition, team synergy and change management
- Lead, coach and motivate the team to develop skills, boost engagement and empower employees
- Implement and develop a competitive, profitable service offer incorporating partnerships with other components
- Ensure process efficiency and continuous improvement and boost profitability
- Promote the Desjardins brand and strengthen the organization’s roots in the community
- Uphold Desjardins’s cooperative values
Requirements
- Bachelor's degree in a related field
- A minimum of eight years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Mutual fund representative certificate – Autorité des marchés financiers
- Knowledge of French is required
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Action oriented
- Customer Focus
- Decision quality
- Develops talent
- Differences
- Drive results
- Engagement
- Nimble learning
- Teams
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Associate Manager leading functional and vocational rehabilitation teams at Manulife, an international financial services provider. Driving complex case consultation, disability management, and sustainable return - to - work outcomes.
Boutique Manager leading Nespresso boutique sales, team development and operations in Windsor. Driving coffee product sales, customer service and inventory performance.
General Manager owning Toptal’s SMB sales strategy, P&L, and profitable growth. Building acquisition, retention, outbound, partnership, and high - performing sales capabilities.
Toptal general manager owning strategy, P&L, enterprise sales, and team development. Driving growth across industrial, energy, manufacturing, automotive, and logistics clients.
Section Manager leading Desjardins’ claims reporting team for auto and property insurance. Overseeing operations, coaching talent, and improving member and client service.
Innovation Manager leading business technology projects, automation, and digital transformation at Canadian law firm McCarthy Tétrault. Managing platforms, stakeholders, change, and process improvement.
District Manager leading Ricoh Canada’s Alberta sales team for target accounts. Driving revenue, coaching representatives, and expanding business technology solutions across Calgary and Edmonton.
Sr. Manager leading AI - enabled enterprise transformation at IMAX, a global entertainment technology company. Driving cross - functional strategy, operational efficiency, and high - impact change programs.
Educational Case Manager coordinating student intakes, instructors, schedules, and academic progress. Supporting Tutor Me Education’s virtual tutoring programs and school district partners.