Senior Sales Response Manager leading complex RFP responses and championing Loopio’s proposal - management platform. Improving response processes, content, workflows, and cross - functional revenue operations.
About the role
- Hybrid manager leading Desjardins member services and sales support teams. Driving member experience, business performance, talent development, and cooperative values.
Responsibilities
- Lead the department and manage a team dedicated to selling products and services and/or providing comprehensive sales support to sales teams
- Build and maintain long-term business relationships with clients and members
- Draw up and monitor a business plan addressing priorities, challenges and objectives
- Ensure unit performance and sound and prudent risk management in accordance with standards
- Follow up on results and manage employee performance
- Oversee employees’ skills development and maintain high-quality service
- Coach team members and provide specific recommendations based on member and client needs
- Support the immediate supervisor in developing business strategies aligned with Desjardins’s strategic priorities
- Ensure service quality, business relationships and member/client experience
- Implement and monitor action plans to achieve target results
- Establish management and communication practices supporting talent acquisition, talent management, team synergy and change management
- Lead, coach and motivate the team to develop skills, boost engagement and empower employees
- Develop a competitive and profitable service offering with partnerships across the organization
- Ensure process efficiency, continuous improvement and profitability
- Promote the Desjardins brand and strengthen community roots
- Uphold Desjardins’s cooperative values
Requirements
- Bachelor's degree in a related field
- A minimum of four years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Action oriented
- Customer Focus
- Decision quality
- Develops talent
- Differences
- Drive results
- Engagement
- Nimble learning
- Work processes
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
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Not specified
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