Desjardins product administration technician supporting specialized financial products and client accounts. Researching processes, preparing technical guidance, and implementing new tools.
About the role
- Desjardins product administration technician supporting specialized financial products and member accounts. Providing technical research, process analysis, reporting, and operational support.
Responsibilities
- Provide technical support for projects and operational issues
- Conduct technical studies, research and analysis
- Serve as resource person for the submission of solutions and action plans
- Prepare technical notes to enhance the skills and knowledge of users and their teams
- Help practitioners follow the unit’s processes and use its business solutions, tools and systems
- Review information requests and conduct research to respond in accordance with standards and policies
- Design, produce and analyze reports on the sector’s activities
- Provide administrative support to Desjardins components
- Help administer specialized products and member/client accounts
- Research and analyze processes, information management and data processing
- Solve technical problems and help develop and improve methods and procedures
Requirements
- General college diploma in a related field
- A minimum of two years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required (Poste au QC seulement)
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or client
- Knowledge of Microsoft Office suite
- Action oriented
- Customer Focus
- Decision quality
- Differences
- Nimble learning
- Situational adaptability
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
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Not specified
Degree requirement
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