About the role

Section Manager leading Desjardins’ claims reporting team for auto and property insurance. Overseeing operations, coaching talent, and improving member and client service.

Responsibilities

Lead and support a new hire team in Calgary responsible for managing the intake and reporting of auto or property claims
Collaborate with the manager and peers to implement the strategic priorities of the Claims Division
Support change initiatives and contribute to the Claims vision of a Sweeter Future
Oversee daily claim reporting activities, ensuring accuracy, efficiency, and alignment with service standards and organizational goals
Create an environment of trust, collaboration, and shared purpose
Manage individual and team performance through clear objectives, coaching, and continuous feedback
Ensure service activities meet or exceed expectations for members and clients
Maintain relationships with internal and external partners
Promote engagement, inclusion, and talent development in line with Desjardins values

Bachelor’s degree in related field
A minimum of five years of experience including one year of experience in a management role or as part of a leadership development pool
Other combinations of qualifications and relevant experience may be considered
Experience in a management, coaching, mentoring, or leadership role
Experience in Property & Casualty insurance
Chartered Insurance Professional (CIP) designation (completed or in progress)
Expert knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English speaking partners, members and/or clients
Intermediate knowledge of the Auto and Property Claims operations and the provincial insurance contracts of the regions of Ontario, Alberta, and Atlantic Canada
Available to work evenings and weekends on a rotational basis
Available for travel to the Calgary office
Action oriented, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement, Nimble learning, Teams, Work processes

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment