Senior IT Problem Management Advisor improving service management and stability across Desjardins’s Property and Casualty Insurance IT Division. Leading cross - functional improvement, governance, reporting and ITIL practices.
About the role
- Senior business strategy advisor shaping complex initiatives at Desjardins financial cooperative. Advising leaders, developing strategies, and improving service delivery.
Responsibilities
- Develop plans and business intelligence
- Monitor business plans and performance
- Set targets
- Identify opportunities to improve service delivery
- Design and deliver business strategies and solutions aligned with business architecture
- Lead and influence development projects and complex, highly innovative strategic initiatives involving multiple sectors
- Develop and recommend strategic directions and business positions
- Advise clients and partners on positioning, planning, development, execution, and monitoring of strategic projects and initiatives
- Develop and update policies, standards, models, and programs
- Identify, analyze, and diagnose major issues and make recommendations to decision-making bodies
- Represent the unit before decision-making bodies
- Represent Desjardins's position in agreements with external partners and organizations
- Serve as expert advisor, subject matter expert, resource person, and coach for senior management and decision-making bodies
Requirements
- Bachelor's degree in a related field
- A minimum of eight years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Action oriented
- Customer Focus
- Decision quality
- Differences
- Drive results
- Interpersonal Savvy
- Nimble learning
- Organizational savvy
- Strategic mindset
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
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